Refund Policy

Thank you for shopping at iVoryRoots.

We offer refund or replacement within the first 1 day of your purchase, if 1 day have passed since your purchase, you will not be offered a refund or replacement of any kind.

Eligibility for Refunds and Replacements.

  • Your item must be unused and in the same condition that you received it.
  • To complete your refund or replacement, we require a receipt or proof of purchase.
  • Request should be made within 1 hour after the delivery.


Once we receive your request and if you are eligible, then your refund will be processed within 2-3 working days and the credit will automatically applied to your original method of payment.

We will also notify you of the approval or rejection of your refund.

  • Please do not send the items back to us.
  • Delivery charges and/or any other convenience charges are non-refundable.
  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.